Hi Sunil,
Thanks for your update. Have you tried the other suggestion where I have requested you to assign the catalog ID (OCI ID of Office Depot) to anyone of the test user in Pre production system and check how it is working in your system.
For the internal catalog, Will you be able to give me the screen shot on where it is getting stuck. And I also need to know whether the issue is getting replicated in Pre production system.
Best Regards,
Bharathi