Good afternoon Gurus,
I am having difficulty with commitments posting incorrectly in our backend system. I am currently running ECC 6 and SRM 7.02 Extended Classic.
I use the SRM Application Monitor for error checking etc........... I as the administrator am able to delete line items from Shopping carts when requested.
Unfortunately I have one document that has not updated our GM table correctly and I would like to re-activate the line items on this shopping cart but do not seem to have the ability. Is this a feature of the Application Monitor at all or is there another way to accomplish it?
I have already spoken to the requestor on the shopping cart and she sees the shopping cart with no items as well, she has no way to undelete or reactivate the items either. I use /SAPPSSR/SC_COMMIT_REPOST in TCode SA38 to repost erroneous shopping cart commitments and that seems to clear the GMIA issue, but because this shopping cart is deleted the items are not available.
Any input would be greatly appreciated.
Best Regards,
Mary